General information

Itineraries

We work tirelessly to ensure that our bespoke and scheduled itineraries are correct at time of booking, in the unlikely event that changes are forced upon us, prior to travel and due to circumstances beyond our control; we will communicate with all guests affected at the earliest point with our enforced alterations.

Final itineraries and joining instructions including travel, collection points, tickets and accommodation will be sent to you 3-4 weeks prior to travelling.

Travel

All travel within bespoke and scheduled tour itineraries is included within the price of the tour.

Travel to and from the collection points is not included in your tour costs, we can organise this on your behalf, we will only charge you the travel costs we incur, we do not charge a fee for this service.

Accommodation

The price of your tour is based on two people sharing a twin or double bedded room, single occupancy rooms are available at a supplement of £15 per person per night.

The primary accommodation for your tour will be our own Freeman Farm, for tours where an alternative is required for all or part of your tour we ensure that accommodation of a similar standard is provided.

Meals / Food

All of your meals (breakfast, lunch and dinner) during bespoke and scheduled tours are provided within the price of your tour, we also supply tea, coffee, soft drinks and snacks throughout the day as part of your package.

Please notify us via the booking form or when you call us of any special dietary requirements.

French & Belgium public holidays

Dates of public holidays in both France and Belgium vary from those in the U.K, as a result of this some attractions and amenities may not be available during your tour, we will notify you at the time of your enquiry if your dates coincide with a public holiday and any potential closures.

Health

Please be aware that the E111 has been replaced by the European Health Insurance card (EHIC), If you are a U.K. resident, you are entitled to medical treatment that becomes necessary, at reduced cost or sometimes free, when temporarily visiting a European Union (EU) country.

Only treatment provided under the state scheme is covered. However, to obtain treatment you will need to take your EHIC with you.

Your EHIC card can be obtained in 3 different ways, Post Office, Telephone and Online

At the Post Office - You can pick up an application from some Post Office Counters and post it yourself or, you can use the Post Office Check & Send Service for a nominal fee per application. Your application should be processed within 21 days.

By Telephone - You can telephone the NHS Business Services Authority EHIC Application Line on 0845 606 2030. Your application should be processed within 10 days. There is no charge to apply by phone. Your application should be processed within 7-10 working days.

Online - The easiest way to apply for an EHIC is online at www.ehic.org.uk. Your card will be delivered within seven days.

Currency

You will require Euro's to use during your holiday. Exchange facilities are not as readily available as they are in the U.K although currency is available from bank cash points. Please check with your currency provider regarding the most cost effective exchange options available to you.

Complaints

We strive to go that extra mile and fulfil your tour expectations, in the event that you have a problem or part of your tour is not as you expected please talk to us.

We take great pride in the trust that you have placed in us to arrange your tour and take our responsibilities very seriously, we would hope that you feel able to discuss things with us at the time to ensure an immediate resolution.

If you would rather write, please email us at [email protected]